Support

Doubts? Opinions? Suggestions? Complaints? We want to know your opinion, tell us!

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The main references and explanations
of technical terms, translated by
Orion Cymbals professionals

  • What are the service hours of the Commercial department at Orion Cymbals?

    The Commercial department at Orion Cymbals is available Monday to Friday, from 8:30 AM to 6 PM.

  • I am a store owner and want to talk to the Commercial department of Orion Cymbals, what are the contacts?

    To talk to our commercial department, you can contact us on the e-mail: vendas@orioncymbals.com.br or call 55 11 3871-6277.

  • What should I do if the product arrives damaged or defective?

    If you bought a damaged or defective product, we recommend you take it to the store where you purchased it along with the receipt, so that the store can send it back to us for analysis.
    Our guarantee is of 90 days after the purchase date.

  • What if I can’t find the answer to my question here?

    If you can’t find the answer to your question, we recommend you contact us on the e-mail: contato@orioncymbals.com.br and make your question, suggestion or complaint.

  • How can I send my résumé?

    Send an e-mail to our Human Resources department with your résumé. The e-mail is: luanabarbosa@multialloy.com.br

  • I want to send a project or offer a partnership, how do I do this?

    If you want to send us a project or ask us about a partnership, please e-mail: contato@orioncymbals.com.br so that we can analyze it.

  • I want to buy a cymbal, but can’t find it, what do I do?

    Since we don’t sell directly to end consumers, we have a direct channel (contato@orioncymbals.com.br) where we can inform you about the nearest store with the series or the cymbal you are looking for.

  • How can I learn about news and promotions by Orion Cymbals?

    To learn about our promotion and stay tuned with news and launches, visit the area “newsletter” in our website, on the upper part of the page.  Add your e-mail address and that’s it! You will be added to our system to learn about our actions.